Terms of service
1. Scope of Application
1.1 These general terms and conditions of online sale (“General Terms and Conditions”) apply to all sales contracts entered into between “Drop Srl” (with registered office at Via Sandro Pertini n. 1, Montegranaro (FM), 63812, with tax code and VAT number 01383870431, hereinafter “Drop” or the “Seller”), which sells, on behalf of “iGuzzini illuminazione S.p.A.” (with registered office in Recanati (MC), Via Mariano Guzzini no. 37, 62019, with tax code and VAT number 00082630435, hereinafter “iGuzzini” or the “Manufacturer/Supplier”), the products under the brand “iGuzzini” on sale on the online store at “www.shop.iguzzini.com” (the “Website”), and the customer, who is understood, pursuant to Art. 3 of Legislative Decree no. 206/2005 (“Italian Consumer Code”), to be a consumer, i.e. a physical person acting other than in connection with his trade, business, craft or profession (the “Customer”), on the basis of orders placed electronically on the Website. Drop therefore reserves the right to refuse to honour any orders placed by any party other than the Customer.
1.2 By accepting these General Terms and Conditions upon purchasing a product on the Website, the Customer acknowledges that they have carefully read their content and agree to comply with its provisions. The Customer will not be able to purchase products via the Website if they do not accept these General Terms and Conditions.
1.3 The General Terms and Conditions apply regardless of the Customer’s nationality, as long as the products are delivered to one of the Countries in which the online sales service is active.
2. Changes to the General Terms and Conditions
2.1 Drop reserves the right to implement changes to these General Terms and Conditions where such changes are necessary to ensure compliance with any legal provisions, for technical reasons, to align them with the sales models adopted by Drop or to better protect the parties’ rights. The most recent version of the General Terms and Conditions will be regularly published on the Website. In any case, for each purchase, the version of the General Terms and Conditions in force when the related order was placed shall apply.
3. Creating an Account
3.1 To purchase the products on the Website, the Customer must (i) sign into the Website using the personal login details they received when they created an account in their name on the Website, or (ii) create a new account on the Website, or (iii) purchase the products as a “guest” user, in which case they do not need to sign in.
3.2 To create a new account on the Website, the Customer must (i) correctly fill out the fields on the registration form by providing all the information requested (by way of example and without limitation: full name, email address, username and password), (ii) confirm that they have read the privacy policy displayed on the Website and provide any other consent required and (iii) confirm their registration.
3.3 When creating an account on the Website, the Customer must choose a username and password, following the criteria for password creation indicated on the Website. The Customer acknowledges and accepts that the login details they use to sign into the Website are personal and must not be communicated or transferred to third parties. The Customer shall keep their password secret and shall immediately inform Drop in the event of unauthorised use of their account or of loss or theft of their login details by sending a written notice containing a detailed explanation of the events to Drop to the addresses provided in Art. 16, along with a copy of their ID. After receiving this notice from the Customer, Drop shall freeze the Customer’s login details and shall provide the Customer with new ones. Drop shall not be held responsible for any loss or damage arising from the Customer’s failure to keep their password safe or failure to communicate the unauthorised use, loss or theft of their password to Drop. The Customer shall be wholly liable to iGuzzini and Drop for any loss and/or damage incurred as a result of the unauthorised use of their account.
3.4 Creating an account on the Website is free of charge, without prejudice to the fact that (i) the Customer is responsible for the cost of connecting to the internet network used to access the Website, in line with the prices, terms and conditions applied by their operator and (ii) purchasing a product on the Website implies the Customer’s obligation to pay Drop the corresponding amount owed for such product.
3.5. Once they have created an account on the Website, the Customer will receive an email at the address indicated during the account creation process.
3.6. The Customer may delete their account at any time by notifying Drop at the email address provided in Art. 16 below. Upon receipt of this email, all contractual relationships between the Customer and Drop, excluding any orders placed before the account deletion request was sent, shall be terminated and the Customer’s username and password shall be deleted.
4. Logging in as a Guest
4.1 The Customer may also purchase products on the Website as a guest without having to create an account on the Website. In this case, the Customer must (i) correctly fill out the appropriate fields on the form displayed on the Website by providing all the information requested (by way of example and without limitation: full name, billing address, delivery address and email address), (ii) confirm that they have read the privacy policy displayed on the Website and provide any other consent required and (iii) accept these General Terms and Conditions.
4.2 After completing the form, the Customer can select a payment method from those indicated in Art. 8.1 below and electronically submit their purchase order to Drop.
5. Conclusion of the Purchase Contract
5.1 The Customer must select the products and add them to their shopping cart and may modify or delete the content of their shopping cart at any point before placing the order.
5.2 Placing an order via the Website constitutes a binding offer to purchase the selected products, and, therefore, the entering into a purchase contract, which shall be governed exclusively by these General Terms and Conditions (“Contract”).
5.3 Before confirming their order, the Customer must check the order summary to ensure that all the information provided is correct. Any errors in the information provided may be corrected using the dedicated editing functions available on the Website. After the order has been placed, no corrections can be made.
5.4 Once the order has been placed, Drop shall send the Customer an email confirming receipt of the order, containing the order number and details of the order (“Confirmation of Receipt”).
5.5. The Customer must keep the order number provided in the Confirmation of Receipt for any future communication with Drop.
5.6. The Confirmation of Receipt does not imply the acceptance of the order. The Customer’s offer to enter into a Contract shall only be deemed accepted once the order has been processed and the related invoice has been issued. Drop reserves the right to refuse the order until that moment. If the order is not accepted, Drop shall promptly communicate this to the Customer and any sums already paid shall be refunded pursuant to Art 8.7.
6. Product Selection
6.1 The Customer may only purchase products that are displayed in the catalogue published on the Website and available when the order is placed by the Customer. The catalogue may be periodically updated, hence Drop cannot guarantee that a given product will always be available, nor can it guarantee the availability of all sizes/versions of each product/colour in the catalogue.
6.2 Each product is accompanied by a description of its main characteristics. The colours in the product images used alongside the descriptions may not be an exact reproduction of the actual products, as a result of the settings on the IT systems or devices used by the Customer to view the Website. The published images must therefore be considered as indicative only, within the normal tolerance limits.
6.3 The products displayed on the Website are available while stocks last. If, although it may be selected, a specific product is not actually available, Drop shall promptly inform the Customer by email and refund them any sums already paid, pursuant to Art. 8.7.
7. Product Prices
7.1 The sales prices indicated on the Website are inclusive of VAT, if applicable in the shipping destination country.
7.2 The sales prices applicable to the Customer are those published online when the order is placed. These prices may be subject to variation without warning. It is up to the Customer to check the final price before placing the order.
7.3 In the event that an obvious error is found in the price of a product or in the calculation of the amount requested for payment, Drop will not accept the order proposal and will contact the Customer to allow them to submit the correct purchase order proposal.
7.4 Drop reserves the right to apply different sales prices depending on the shipping destination country.
7.5. All product prices displayed on the Website exclude shipping costs, which, if applicable, will be communicated during the purchase process before the order is placed.
8. Payments; Billing; Refunds
8.1 The Customer can choose from the following payment methods:
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Credit card (Visa, Mastercard, American Express, Maestro);
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PayPal;
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Google Pay;
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Apple Pay.
8.2 The payment system only accepts cards of the Visa, Mastercard, American Express and Maestro circuits (Visa Electron cards not enabled for online payments are not accepted).
8.3 For payments made via PayPal, the Customer will be redirected to a page on the PayPal website where, once they have entered their email address and password, they will be able to make the payment. Payments can only be made via verified PayPal accounts. The Customer must therefore connect to the PayPal website.
To use Google Pay, the Customer must use Google Chrome, sign into their own Google account and have at least one card in their Wallet.
To use Apply Pay, the customer must use Safari, log into their own iCloud account using their Apple ID and have at least one card in their Wallet.
8.4 All card details are managed directly by banks (Payment Service Provider) specialised in the management of online payments, and all PayPal details are managed directly by PayPal. The details are encrypted through the latest encryption systems, which prevent them from being used by third parties, and are not shared with Drop but are sent directly to the bank or to PayPal.
8.5 If the payment is made via credit card or PayPal, the transaction must be authorised when the purchase order is placed. If the payment is not authorised by the relevant operator, Drop will not accept the order.
8.6 Drop reserves the right to request additional information from the Customer (for example, telephone number) or a copy of a document proving their ownership of the credit card, purely for the purpose of carrying out the necessary credit card payment checks and further protecting and safeguarding the Customer themselves. If the requested documentation is not provided, Drop reserves the right to refuse the order.
8.7 If the order is cancelled or if it is not accepted, Drop shall reimburse the Customer, as soon as possible, for all sums already paid. The sums paid by the Customer to Drop shall be refunded via the same payment method as used by the Customer to place the order. Refunds shall be processed in line with the time frames and methods provided for by the operator of that payment method. Where the recipient of the order indicated in the order proposal is not the same as the payer of the sums due, in the event that the order is cancelled or if it is not accepted or if the Customer’s right of withdrawal is exercised, the refunded sums shall in any case be paid to the payer.
8.8 For online sales, pursuant to Art. 22 of Presidential Decree no. 633 of 26/10/1972 and Art. 2(oo) of Presidential Decree no. 696 of 21 December 1996 (as confirmed by Resolution no. 274/E of 5 November 2009), the seller is not required to issue an invoice (or a receipt or tax receipt) to the consumer buyer (i.e. without a VAT number). Nevertheless, the Customer may ask Drop to issue a tax invoice if they wish to have one during the purchase process. In this case, Drop will send the requested invoice to the email address provided at registration or on the order form. For the purpose of issuing the invoice, the details provided by the Customer when placing the order shall have precedence. Once the invoice has been issued, it will not be possible to change the details provided. The Customer is therefore advised to check closely the details they have entered before placing the order. Invoices may only be requested at the time of purchase; they cannot be issued at a later date. If the Customer does not request an invoice, Drop will still send a purchase receipt, not a tax receipt, to the email address or physical address provided during registration or on the order form, for assistance or warranty purposes only.
9. Shipping and Delivery of Products
9.1 The products purchased on the Website shall be delivered to the delivery address indicated by the Customer when creating their account or purchasing the product. The products will be shipped using approved carriers to the delivery address indicated by the Customer on the order form. The carriers may be unable to deliver to particularly remote areas. In these cases, Drop is responsible for informing the Customer that their order cannot be accepted.
9.2 Once the products have been handed over to the carrier, the Customer shall receive a confirmation email from Drop containing a tracking number, which the Customer can use to monitor the shipment in real time (“Shipping Confirmation”). The shipment date is the date on which the products are handed over to the carrier in charge of the delivery.
9.3 Delivery times and costs vary depending on the country of destination. In any case, all delivery times are indicative and not binding for Drop, without prejudice to the provisions of Art. 10.
The shipping costs for the products are paid by the Customer, who will be informed of them during the purchase process, before placing the order, without prejudice to the provisions below. iGuzzini reserves the right to modify the application of the shipping costs as outlined above, for example to provide free shipping only for orders over a certain limit and/or only for certain shipping countries and/or only for certain days/periods of the year, clearly stating such modification on the Website and communicating this information to the Customer during the purchase process before they place their order.
For shipments to non-EU countries, all products are sold DDP (Delivery Duty Paid), which means that any customs charges or local charges will be borne by iGuzzini and the Customer will not be charged for anything other than the final order amount.
9.4 Once the products have been delivered, the Customer is responsible for checking that: (i) the number of packages matches the number on the transport document and (ii) the packaging is intact and shows no sign of damage, tampering or alteration. If this check is not satisfactory, the Customer must immediately raise any objections with the carrier, either by rejecting the delivery or by accepting it with a written reservation on the transport document. Failing this, once the carrier document has been signed, the Customer cannot raise any disputes on the condition of the outer packaging of the delivered goods. Additionally, the Customer must inform Drop of what has happened by contacting Customer Services as outlined in Art. 16 within 8 (eight) days of receiving the order, indicating any problems relating to the physical integrity of the goods received or any incorrect/missing items. In all cases, the Customer’s right to the legal guarantee of conformity referred to in Art. 13 and the right to withdrawal referred to in Art. 14 below shall remain unaffected, provided that the legal requirements are met.
10. Late Delivery
10.1 Where the Contract has been concluded and the delivery of the products ordered by the Customer has not taken place within the terms communicated, the terms of delivery of the products to the Customer shall be deemed extended up to a maximum of 30 (thirty) days from the conclusion of the Contract.
10.2 In compliance with Art. 61 of the Italian Consumer Code, if Drop fails to deliver the products within the time frame stated in Art. 10.1, the Customer may:
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withdraw from the Contract according to the arrangements of Art. 14.2 and obtain a refund as outlined in Art. 14.4;
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or ask Drop to deliver the goods within an additional time frame appropriate to the circumstances. If the new time limit expires and the order has still not been delivered, the Customer is entitled to terminate the Contract, without prejudice to their right to a refund for all sums paid under the Contract and to compensation for damages caused.
11. Product Collections
11.1 If the products cannot be delivered because the Customer is not at home or for any other reason (incorrect address, address does not exist, etc.), either another delivery attempt will be made or the carrier will keep the order at its warehouse until it is collected by the Customer, who will be informed of this by way of an attempted delivery note. If the order is not collected within the time limit indicated on the attempted delivery note, it will be returned to Drop. In this case, the Contract shall be considered automatically terminated pursuant to Art. 1456 of the Italian Civil Code. The Customer will be informed of this via email, and the related order will be cancelled. Within a maximum of 15 (fifteen) days, Drop will refund the price paid by the Customer for the products, minus the costs of the unsuccessful shipment, the costs of returning the products, and any other charges incurred as a result of the failed delivery due to the Customer's absence or failure to fulfill their obligation to receive the delivery.
11.2 Following the email communication mentioned in Art. 11.1, if the Customer wants to request the delivery of the previously ordered products, they will need to place a new order, without prejudice to Drop’s right to refuse such order.
12. Customer Representations and Warranties
12.1 The Customer represents and warrants: that they can legitimately accept these General Terms and Conditions; that they are over the age of 18; that their personal details and other information communicated to Drop when creating an account on the Website or when purchasing a product are true, correct and up to date; that they will use the Website in compliance with all applicable laws and regulations, refraining from any direct and/or indirect use that is in breach of the law or these General Terms and Conditions, or is detrimental to third party rights.
Drop reserves the right to check the information provided at any point and using any means available to it, including asking the Customer for appropriate supporting documentation and, in the event of a breach, to shut down or suspend the Customer’s account.
12.2 The Customer shall undertake to indemnify and hold Drop harmless against all liability, actions, costs, fees and claims that may arise as a result of the Customer breaching the representations and warranties outlined in Art. 12.1, without prejudice in any case to Drop’s right to terminate the Contract with immediate effect pursuant to Art. 1456 of the Italian Civil Code.
13. Legal Guarantee of Conformity
13.1 The products sold to the Customer through the Website are covered, on the part of the Manufacturer/Supplier, by the guarantee of legal conformity stipulated in Arts. 128 et seq. of the Italian Consumer Code (“Legal Guarantee”). To benefit from the guarantee, the Customer must keep and provide the invoice (or the purchase receipt or packing slip) they receive when the products are delivered.
13.2 The Legal Guarantee covers any defects that exist at the time of delivery, as long as the faults are reported within 2 (two) years of the products being delivered. The Customer must report the defect by contacting Customer Services as indicated in Art. 16, providing an accurate and comprehensive description of the reported faults or defects. In this case, Customer Services must respond to the Customer, providing them with instructions on how to send back the defective product.
13.3 The Customer may ask, at their discretion, for the product to be repaired or replaced at no extra cost, unless the option chosen is objectively impossible or excessively costly compared to the other option, factoring in all the circumstances and, in particular, those listed in Art. 135-bis, paragraph 2 of the Italian Consumer Code.
13.4 The Manufacturer/Supplier may refuse to make the goods compliant by way of a repair or replacement if repairing or replacing them is impossible or if the costs that the Manufacturer/Supplier would have to incur are disproportionate, factoring in all the circumstances, including those mentioned in Art. 135-bis, paragraph 2(a) and (b) of the Italian Consumer Code.
13.5 The Customer may, at their discretion, ask for an appropriate reduction in price or for the Contract to be terminated where any of the following situations arise: (i) the Manufacturer/Supplier does not repair or replace the goods, or does not repair or replace the goods, where possible, pursuant to Art. 135-ter, paragraphs 1, 2 and 3 of the Italian Consumer Code, or refuses to make the goods compliant pursuant to Art. 13.4 above; (ii) if the product is still defective despite the Manufacturer/Supplier’s attempt to restore conformity; (iii) if the defect is so serious that it justifies an immediate price reduction or termination of the sales contract; (iv) if the Manufacturer/Supplier states or it is clear from the circumstances that it will not be restoring conformity of the goods within a reasonable period of time or without causing the Customer significant inconvenience. This is without prejudice to the fact that the Customer does not have the right to terminate the contract if the defect is only minor.
13.6 If, once the product has been returned, it is clear that the alleged defect does indeed exist, all fees incurred in transporting, repairing and replacing the product shall be borne by the Manufacturer/Supplier. If, on the other hand, the alleged defect does not exist or the prerequisites for enforcing the Legal Guarantee have not been met, the Legal Guarantee shall not apply and all transport fees and other costs incurred in checking if the defect exists shall be borne by the Customer, who shall be informed thereof.
13.7 The Customer acknowledges and accepts that any defects or damage that occur after the goods have been delivered are not covered by the Legal Guarantee, for example, those caused by misuse of the product by the Customer or a third party.
14. Right of Withdrawal
14.1 Pursuant to Arts. 52 et seq. of Legislative Decree no. 206/2005, as subsequently amended, the Customer has the right to withdraw from the contract without giving any reason within 14 (fourteen) days of the products being delivered, or from the day on which the Customer or a third party appointed by them acquires physical possession of the products. If the Customer purchases more than one product in one single order, and these products are delivered on different dates, the withdrawal period shall expire 14 (fourteen) days after the date on which the last product is delivered. Withdrawal is not permitted for types of products for which this is expressly excluded pursuant to Art. 59 of Legislative Decree No. 206/2005 and subsequent amendments (for example, for goods that are made to measure or clearly personalized).
14.2 To enforce their right of withdrawal, the Customer, in compliance with Art. 54 of the Italian Consumer Code, may use, at their discretion, one of the following methods:
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fill out the online return form available in the "Order and Return Service" section at the bottom of the Website;
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email a clear statement of withdrawal from the Contract to the Seller at support@shop.iguzzini.com.
In the email exercising their right of withdrawal or in the returns form, the Customer must state the order number included in the Confirmation of Receipt mentioned in Art. 5.4.
14.3 Once it has received the Customer’s withdrawal request, Drop will immediately email the Customer a receipt confirmation and documents containing instructions on how to return the product(s).
14.4 In the event of withdrawal, the Customer will be refunded all sums paid to Drop during the purchase process, including all delivery fees (if all products purchased are returned), with the exception of additional costs incurred if the Customer chose a more expensive delivery method than the standard delivery offered.
The refund will be issued without undue delay, and in any case within a maximum of 14 (fourteen) days from the date on which Drop was informed of the Customer’s decision to withdraw from the Contract. Refunds will be issued using the same payment method used by the Customer for the initial transaction.
The costs of returning products shall be borne by the Customer and, in the event that the Customer makes use of the return collection service provided by the Seller, will be deducted from the amount of the refund due as a result of the right of withdrawal.
Austria 20€
Belgium 20€
Bulgaria 20€
Croatia 20€
Czech Republic 20€
Denmark 20€
Estonia 20€
Finland 20€
France 20€
Germany 20€
Greece 20€
Hungary 20€
Ireland 20€
Italy 15€
Latvia 20€
Liechtenstein 20€
Lithuania 20€
Luxembourg 20€
Malta 20€
Netherlands 20€
Poland 20€
Portugal 20€
Romania 20€
Slovakia 20€
Slovenia 20€
Spain 20€
Sweden 20€
United Kingdom 25€
iGuzzini reserves the right to modify the application of return costs, for example making it free for partial returns and/or above a certain value and/or only for returns originating from certain countries and/or only during certain days/periods of the year, stating such modification on the Website and informing the Customer thereof during the returns process.
All customs fees for returns from non-EU Countries will be borne by iGuzzini only if the Customer uses the collection service made available by the Seller. Therefore, customs fees will be charged to the Customer only for returns for which the Customer has chosen not to use the collection service made available by the Seller.
14.5 Unless the Customer has agreed to use the return collection service provided by Drop, the Customer is required to return the products to Drop - at their own expense - without undue delay and in any case within 14 (fourteen) days from the day on which they notified Drop of their intention to withdraw from the Contract. The term shall be considered to have been complied with if the Customer returns the goods before expiry of the period of 14 (fourteen) days to the following address: PVS LOGISTICA SRL- Via Romagnoli 24/26 - 43056 San Polo di Torrile (PR) - Italy, Drop may suspend the refund owed following the exercise of the right of withdrawal until the products have been received or until the Customer provides proof that it has shipped the products, depending on which occurs first.
14.6 The Customer must return the products fully intact, undamaged, with the original labels and unbroken seals where present and in their original packaging, complete in all its parts (including manuals, guides and/or handbooks). In particular, products cannot be returned if they have been worn, washed or altered in any way. The return of goods that are incomplete, damaged, used or altered in any way will not be accepted. The goods returned must be packaged appropriately in order to protect the original wrapping from damage, pen marks or labels. If the original order also contained free gifts, these must also be returned.
14.7 If the right of withdrawal is forfeited due to the expiration of the term or if the return cannot be accepted due to non-compliance with the conditions mentioned in Art. 14.6, Drop will inform the Customer via registered letter with acknowledgement of receipt. The goods, if already returned, will be kept for the Customer at the warehouse at the following address: PVS LOGISTICA SRL- Via Romagnoli 24/26 - 43056 San Polo di Torrile (PR) - Italy, for collection by the Customer, at their expense. After more than 120 (one hundred and twenty) days have passed from the date of receipt of the registered letter, Drop and iGuzzini can no longer be held responsible for the safekeeping of the product for which the return has been refused.
15. Personal Data Protection
15.1 The Customer’s Data Controller is iGuzzini. Drop processes all Customers’ personal data as data processor, appointed for such purpose pursuant to Art. 28 of EU Regulation 2016/679. The purposes and methods of processing are specified in the privacy policy published in the Website footer in the “Privacy Policy” section.
15.2 For additional information or request on the processing of personal data, you may contact the Seller’s Data Protection Officer at the following address: dpo@drop.it or the Supplier’s Data Protection Officer at the following address: ufficio.legale@iguzzini.com.
16. Customer Service
16.1 Customer Service, which the Customer can contact for information, to request assistance or to file complaints, can be reached by email at support@shop.iguzzini.com or by phone at +39 02 45073463.
17. Online Dispute Resolution
17.1 For the resolution of disputes relating to online sales contracts, the EU-resident Purchaser also has the option of resorting to impartial certified out-of-court settlement bodies, which also operate electronically. More information is available at the following link:
18. Applicable Law and Competent Court
18.1 These General Terms and Conditions are governed entirely by Italian law. Conflict-of-law rules and rules of private international law, as well as the United Nations Convention on Contracts for the International Sale of Goods (CISG), adopted in Vienna on 11 April 1980 are excluded.
Without prejudice to the mandatory provisions of law in force in the State in which the Customer has their habitual residence.
18.2 Disputes arising between the parties relating to the validity, interpretation, execution or termination of these General Terms and Conditions or of any Contract, where the Customer intends to bring proceedings before an ordinary court, shall fall, at the Customer’s discretion, within the exclusive competence of the Court of Fermo or the Court of the country of the consumer’s residence or domicile, if this country is a member state of the EU. The Seller shall submit any disputes that arise in relation to these General Terms and Conditions to the competent Court of the country in which the Customer habitually resides, if it is a member state of the EU. If it is not, the dispute shall be submitted to the Court of Fermo.
Latest update: February 2026.