Orders and returns

How can I make a return request?


To make a return request, please complete the online form available at the following link:

RETURN REQUEST

For full information, please see our general terms and conditions of sale.


Did I receive the wrong product?


If you have received a product other than the one you purchased, please fill out the online form available at the following link:

WRONG PRODUCT REQUEST

For full information, please see our general terms and conditions of sale.

For more information and questions, please feel free to contact us at support@shop-echoes.iguzzini.com.


How can I make a legal guarantee claim?


Damaged, defective or non-conforming products are covered by the legal guarantee of conformity provided by Legislative Decree 206/2005 as stated in the general terms and conditions of sale.

To make a legal guarantee claim, please feel free to contact us at:

Please see our general terms and conditions of sale before proceeding.